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SMB Community Podcast by Karl W. Palachuk

Focused 100% on IT Service Providers and SMB IT Consultants. The SMB Community Podcast is produced by Karl W. Palachuk and the Small Biz Thoughts Technology Community. Dedicated to the success of every IT professional. Episodes drop every Thursday. Hosts include Karl W. Palachuk, Amy Babinchak, and James Kernan.

Nov 28, 2012

One of my favorite resources in the SMB community is Robert Crane – Directory of the Computer Information Agency. You can find him at

I refer to Robert as a resource because he really is “the man to know” with regard to SharePoint. That includes the SharePoint services shipped with Small Business...

Nov 26, 2012

AVG Announces Cloud Care

As I was wandering the floor at IT Nation, Jessica Turner from AVG stopped me to give me some information about the new AVG program: Cloud Care.

Then Austen Clark wandered up to hand me to AVG marketing goodies. I assumed he was an AVG employee, but he’s a very happy client of theirs and...

Nov 19, 2012

As the IT Nation show was winding down, I talked to some guys from Continuum.

Joe Consolmagno is a Technical Account Manager for the Mid Atlantic Region. Raymond Vrabel is Director of Technical Account Management.

Continuum was at IT Nation to talk to partners about how they integrate with a variety software programs....

Nov 19, 2012

I always like catching up with Dan Wensley from Level Platforms. Dan makes a point of starting out this interview with a ringing endorsement of the IT Nation conference.

LPI Working the CrowdLevel Platforms recently added helpdesk and NOC support for MSPs. The phones are answered in North America – primarily in Ottawa, Ontario. The...

Nov 18, 2012

My friend Nancy Hammervik is the Senior Vice President, Industry Relations at CompTIA. On November 9th she was awarded a Bronze Stevie Award as “Female Innovator of the Year – Government or Non-Profit – 11 to 2,500 Employees.”

The Stevie Awards were created to honor and generate public recognition of the...