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SMB Community Podcast by Karl W. Palachuk

Focused 100% on IT Service Providers and SMB IT Consultants. The SMB Community Podcast is produced by Karl W. Palachuk and the Small Biz Thoughts Technology Community. Dedicated to the success of every IT professional. Episodes drop every Thursday. Hosts include Karl W. Palachuk, Amy Babinchak, and James Kernan.

Sep 8, 2022

Host James chats with Daniel Wang of MSPbots.

Daniel Wang is a seasoned MSP owner, and CEO of MSPbots, a software platform that uses dashboards, and bots to help MSP automate the business process, and help manage, and train employees.

MSPbots has the best dashboard software for MSP, easily creating MicroTraining bots...


Sep 1, 2022

Host Karl speaks with Robert Scott of Scott & Scott LLP.

Robert Scott represents mid-market and large enterprise companies in software license transactions and disputes with major software publishers such as Adobe, IBM, Microsoft, Oracle and SAP. He has defended over 250 software audit matters initiated by software...


Jul 28, 2022

In this edition of SMBCP, Host Karl sits down with Robert Sawyer and Daniel Daraban to discuss Bitdefender's GravityZone XDR (extended detection and response). 

Find out what GravityZone XDR can do for your MSP business. 

Robert Sawyer is the director of product marketing for cloud workload security and managed...


Jul 14, 2022

Skill gap, tools complexity, alert fatigue, and other market challenges have become increasingly difficult to navigate in the MSP space. And for those with limited resources, these obstacles will continue to inhibit successful customer service.  

In this exclusive interview, Host Karl spoke with Bitdefender's Erin...


Jun 30, 2022

Host Karl chats with Richard Tallman & Michael Reeves of Bitdefender. 

Richard Tallman is a 20+ year veteran in the technology industry merging the physical & virtual worlds under one umbrella.

At Bitdefender, he manages Global Cloud Markets & Managed Service Providers (MSP) working directly with the Remote Monitoring &...