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SMB Community Podcast by Karl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community. By Karl W. Palachuk
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SMB Community Podcast by Karl W. Palachuk
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Now displaying: November, 2018
Nov 29, 2018

This SMB Community Podcast is the third in a six-part series entitled Successfully Implement Your Cloud Service Bundle, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. For six episodes, we’re talking about how to get the most out of your remote control tools – and make more money.

I really wanted to include this discussion of implementing cloud services in this podcast series. As you may know, I am a huge advocate of bundling your cloud service offering in order to maximize profit and client stickiness. So, we start off with a discussion of setting up the agent and creating default configurations.

Here’s the bundle we are discussing:

 

After that, Dave walks us through mass deployment. This is a very cool feature, and one that you might expect from a remote management tool.

Dave also goes into detail about customizing your “terms of service” within the app and protecting yourself legally. After all, remove control of client systems is a very serious undertaking. You need to agree with clients on what kind of access you will use (visible, invisible, with prior arrangement or without, etc.).

And, finally, we discuss several other opportunities to customize the Take Control applet.

As always, I learned a lot in this interview and I encourage you to give it a listen. And if you haven’t used Take Control, click the link below for a free trial.

Podcasts in this series include:

Tune in next Thursday for episode four!

 

Free test drive of SolarWinds MSP Take Control at https://www.solarwindsmsp.com/products/take-control

Watch the video podcast:

This interview is about 15 minutes.

Audio
Listen to the Podcast.

ListenNowGuy

🙂

 

Nov 15, 2018

This SMB Community Podcast is the second in a six-part series entitled Break-Fix vs. Managed Services, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP.

For six weeks, we’ll be talking about how to get the most out of your remote control tools – and make more money.

Right off the bat, you might think that Dave and I would wave our hands and dismiss Break/Fix as a business model. But the truth is, there are still lots of people making money with “on demand” or “as needed” tech support. It is the right solution for some clients. It’s also a great way to get started as an IT solution provider.

So we start out with our definitions of both break/fix and managed service. The next question is, how do you maximize revenue with the break/fix model? As Dave says, you have to figure out how to use your time as wisely as possible and bill for as much of your time as possible.

And even though tools like Take Control were developed to help MSPs make more money by leveraging their time better, they also work for break/fix companies. After all, both tools and processes can help you become more efficient.

Then, of course, you get to some of the added features that allow any company to offer a higher level of service. With Take Control, this includes recording sessions, tagging the recordings with searchable keywords, providing more timely support, and more.

Best of all, Dave points out, you can start charging break/fix clients a small monthly fee to have access to this higher level of support. In addition to offering better service, you begin to taste that juicy good recurring revenue. And who knows? You might just decide that you can start transitioning those clients to full fledged managed service.

Once again, I learned a lot in this interview and I encourage you to give it a listen. And if you haven’t used Take Control, click the link below for a free trial.

Podcasts in this series include:

  • What to Look for In a Remote Support Tool
  • Making Money – Break Fix vs. Managed Services (this one)
  • Implementing Your Cloud Services Bundle
  • Remote Control – A New Hope for Security
  • Manage the Customer Experience/Manage the Customer Relationship
  • Remote Control as the Ultimate Sales Tool

Tune in next Thursday for episode three!

 

Free test drive of SolarWinds MSP Take Control at https://www.solarwindsmsp.com/products/take-control

Watch the video podcast:

This interview is about 15 minutes.

Audio
Listen to the Podcast.

ListenNowGuy

🙂

 

Nov 8, 2018

This SMB Community Podcast is the first in a six-part series entitled Remote Control Deep Dive: Build and Grow Your Business, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP.

For the next six weeks, we’ll be talking about how to get the most out of your remote control tools – and make more money.

Here, Dave talks about the core features of the SolarWinds MSP’s Take Control tool. These include one-to-many scripting and recording the control session. Take Control was built specifically for the SMB market. As Dave says, this is not an “enterprise” product watered down for SMB or a home product stretching to be the right solution.

Dave gives us a long list of questions to ask when you go shopping for a remote control tool. And, finally, Dave covers billing. After all, the bottom line is the bottom line. He covers some of the key elements of squeezing as much money as possible with the right remote control tool.

And of course he touches on the questions of security, performance, and managing all clients and devices from a single dashboard.

I was surprised to learn about some of the cool features he mentions, including adjusting the amount of bandwidth used, recording sessions with notes, and managing multiple sessions at the same time. It’s ironic that I use this tool and didn’t realize how little I have actually been using.

Bottom line: I learned a lot in this interview and I encourage you to give it a listen. And if you haven’t used Take Control, click the link below for a free trial.

Future topics in this podcast series include:

– Making Money – Break Fix vs. Managed Services
– Implementing Your Cloud Services Bundle
– Remote Control – A New Hope for Security
– Manage the Customer Experience/Manage the Customer Relationship
– Remote Control as the Ultimate Sales Tool

Tune in next Thursday for episode two!

 

Free test drive of SolarWinds MSP Take Control at https://www.solarwindsmsp.com/products/take-control

 

Watch the video podcast:

This interview is about 15 minutes.

Audio
Listen to the Podcast.

ListenNowGuy

🙂

 

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