It's always great to catch up with my old friend Vince Tinnirello.
Vince is the Managing Director of Anchor Network Solutions, a Denver-based managed IT service provider, founded in 2002. He is the immediate past Chair of the CompTIA Managed Services Community, and very passionate about the IT Services industry and the service Anchor delivers to its clients. Vince lives in the foothills of Denver, and when not working enjoys skiing, climbing, mountain biking and golf. He recently completed his goal to summit all of Colorado’s 55 mountains above 14,000 feet and to ski in Japan.
After spending many years with Marriott, Vince moved to the IT industry and realized that lots of technicians aren't very good with the personal side of business. So he went to work training and guiding his employees to support his brand.
Vince tells a great story about climbing all the major mountain peaks in Colorado (some more than once). Of course that leads to a discussion of relaxing your brain and recharging your batteries.
Vince is also a big advocate (and member) of Peer Groups. Even with a three million dollar business, Vince finds value in meeting with other business owners to talk about their challenges and victories. Here he talks about the peer session tracks that he manages for DattoCon.
In general, we have a fun conversation about client engagement, employee management, and peer level relationships.
Since selling his Managed Service Provider business, Richard has helped dozens of MSPs to grow their own companies. He works with the owners of IT businesses to help them free up their time, concentrate on doing what is important and making more money. In his interactive presentations, Richard offers some practical advice on how he would run a great MSP today — including his tips for selling MSP services.
Richard has a great book called The IT Business Owner's Survival Guide. It really is a good guide to getting out of your own way and thriving as a small business owner. Check out the reviews on Amazon. Whether you're new to the IT industry or you've been at it for awhile, this book will help you out!
One tip Richard shares that I am totally on board with: Turn you phone OFF at night and don't sleep with. Don't jump out of bed and grab the phone. Technology is awesome, but we should maintain control.
Another great tip: Richard has a world-class out-of-office email process. He describes this in some detail. If you want a copy, wait until the weekend and send him an email. You'll get a great example almost immediately. I particularly like the tip that you do not include information on how to interrupt you since the phone interruption has failed. (Richard gives his email at about 20 minutes in.)
Lots of great tips in this podcast. Give it a listen.
Today's guest is Mr. Tim Taylor, author of How to Start and Run a Successful I.T. Company - Without Using your Shirt, available on Amazon, Amazon Kindle, and Audible.
Tim is from Memphis, TN. He has always worked in the IT field. When he was 40, he started his own practice out of the trunk of his car. Today, he runs a multi-million dollar practice in Florida and employs over 15 people.
Tim likes to help people just starting out or struggling in their MS practices. He specializes in helping people turn around their companies and making them profitable.