Info

SMB Community Podcast by Karl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community. By Karl W. Palachuk
RSS Feed
SMB Community Podcast by Karl W. Palachuk
2020
July
June
May
April
March
February
January


2019
December
November
October
September
August
July
June
May
April
March
February
January


2018
December
November
October
September
August
July
June
May
April
March
February
January


2017
October
September
August
May
April
February


2016
October
September
August
June


2015
October
September
August
July
June
May
April
March
February
January


2014
December
November
October
September
August
July
June
May
April
March
February
January


2013
September
July
June
May
March
February
January


2012
December
November
October
July


Categories

All Episodes
Archives
Categories
Now displaying: February, 2014
Feb 26, 2014

3D Printing – An Interview with Alan Ware

 

Sacramento has a great organization called Hacker Lab – part hacker space, part maker space, and part co-working space. I joined last year and plan to cover a number of subjects related to the things they do there. This includes programming, Arduino, robotics, 3D printing, and more.

ListenNowGuy

This is an interview with Alan M. Ware, B.S.M.E.

Alan is a 3D design and manufacturing engineer. He teaches the 3D Printing class at Hacker Lab. I took the class and then asked him for a quick interview.

Recorded February 2014

 

I also recorded some videos.

One is already posted. The other one needs some production. The first video is here:

http://youtu.be/ncLrcYIbOeA

Hacker Lab is open to everyone. It’s a great place to learn and to prototype your ideas. Find out more at http://www.hackerlab.org. Hacker Lab is located at 1715 I Street, Sacramento, CA.

Alan also mentioned “The Design Spot” at the Arcade public library – 2443 Marconi Ave., Sacramento, CA. They have computers with PhotoShop, AutoCAD, and other software as well as 3D printers that anyone can use.

Alan’s web site – http://www.AMWDesign.net – has a number of great links for anyone interested in finding out more about 3D printing, the software used, and some of the hardware options. (He promised he’d tune it up after the video comes out.)

PrintrBot Printer 

 

ListenNowGuy – Download the Interview with Alan Ware on 3D Printing here.

🙂

Feb 18, 2014

Odd TuesdaysOn Feb. 18th’s episode of Odd Tuesdays, Karl speaks with GFI Max’s Dave Sobel and GFI client Neil Holme, from Impact Business Technology. There is discussion on how one defines their MSP role to their clients.

Dave says it important MSPs become bolder in the way they define their role to their clients. He maintains that you need to be seen and heard as more than just the guy who works on the computers. He says if you set the tone right, a very different kind of relationship can evolve – a big difference in the way you are perceived by clients and in the services you can deliver to them.

Neil talks about the primary conflict MSPs encounter. He says they have to often decide between acting on the behalf of the customer vs. making service/product suggestions as a business person trying to make money. Neil and Karl agree that you will ensure long-term relationships with clients, that will result in more referrals, if you always put the client needs first. Karl notes that he is a huge fan of Road Map meetings with clients where it takes the relationship to that consulting level and the MSP is not just pushing a Purchase Order.

Bob Nitrio makes his debut in our Oddballssegment.

Bob outlines a new tool known as Touchcast, which is currently in beta testing for PC. He says the tool gives you the power of a TV studio on your desktop, with tools ranging from editing to teleprompter. More information about Touchcast can be found at Touchcast.com.

You can find the Feb 4th Odd Tuesdays episode here.

Feb 4, 2014

On the latest Odd Tuesdays Podcast, Karl talks with Result Software’s Sam Saab, about their Results Customer Relations Management (CRM) offering, which can incorporate data from QuickBooks, Outlook, and Constant Contact.

amy_reg_pic
Amy Babinchak also joins Odd Tuesdays in the first (of soon to be many) Oddballs segment. Amy is a Small Business MVP and discusses banking fraud issues and how MSPs can best put their clients into a position that limits their liability. She notes that neither clients, nor MSPs, are 100% assured protection from the FDIC.

You can find the Feb 4th Odd Tuesdays episode here.

1