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SMB Community Podcast by Karl W. Palachuk

Focused 100% on IT Service Providers and SMB IT Consultants. The SMB Community Podcast is produced by Karl W. Palachuk and the Small Biz Thoughts Technology Community. Dedicated to the success of every IT professional. Episodes drop every Thursday. Hosts include Karl W. Palachuk, Amy Babinchak, and James Kernan.

Oct 22, 2020

I caught up with Paul Green again, from Paul Green's MSP Marketing.

One of the first things Pauls says is that you can't really speed up sales most of the time because you don't have the power place your prospects in a position of "needing" your services. Your goal is to be there when they realize they have a need. But...


Oct 1, 2020

Today's guest is Todd Snapp from Stridepoint, the developer of Relay Managed Security Awareness.

We do a deep dive into "Security Awareness" services. And, of course, my big question was about the managed piece of this.

Several companies will now send out test phishing email to catch client users opening things they...


Sep 10, 2020

I sat down (virtually) with Harry Brelsford, the true found of the SMB IT consulting community worldwide. For more than twenty years, Harry has been the prime mover and shaker at SMB Nation, and is the author of more than twenty books, primarily focused on technology and consulting in the SMB space.

Many years ago,...


Sep 3, 2020

Brian Doyle meets up with host James Kernan to discuss customer engagement. Most MSPs have rock-solid service delivery process. But - the simple things, like checking in outside of assisting customers when not in duress, get lost. Listen in for some tips on improving your connections and how it can improve...


Aug 6, 2020

Karl caught up with Scott Sanders, founder of the IT Business Owners Group to dig into the details of Scott's online Facebook community. And - to hear about their upcoming member cruise in September 2021 so there's plenty of time to join

The IT Business Owners Group (ITBOG) is a sponsor driven community that was created...