Co-hosts Karl Palachuk and Amy Babinchak got together to discuss the use of Retainers in the MSP space. Amy shares exactly how they are applied in her business, the freedom they allow, and how she deals with the question of "roll-over hours."
And more - there's always more when these two get together.
Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier and Sell My MSP and has been working in small and medium business IT field for more than 20 years. She's a technical person with advanced skills in networking design, management and implementation. She values technology for what it does for people and the success it brings to business.
Amy is also a Microsoft MVP for 14 years, has received numerous leadership awards and is a valued member of various boards. Amy is a new member of the executive council of the Managed Services community at CompTia.
Check out Amy's Facebook group below – This is her ransomware and security group. Private and on-topic always.
Subscribe to the blog, too. Use the Helpdesk. "We only do work for other IT pros."
Catch Amy's Q&A with MSP owners Leon Black and John Zanazzi on her recent whitepaper: How to Build a Valuable Local LinkedIn Network. Get clarity on who to target, how often to post and more.
Find Amy's whitepaper here: https://www.smbbooks.com/How-To-Build-A-Valuable-Local-LinkedIn-Network-p/bab02.htm
About our guests:
Leon Black has been in the IT Industry for over 17 years, from enterprise support with Microsoft, Komatsu, Colgate, through to SMB support.
Leon started Inspired Techs in 2012 to help small to medium business leverage technology as their competitive advantage and get the most out of their business. Leon is passionate about RnD and keeping at the front of the changes in technology. This allows us to empower our customers and let them really leverage their relationship with us and their technology
On a fun note, Leon is an avid skydiver and has over 760 jumps, 5 Australian skydive records and a few different competition medals.
Facebook/linkedin/twitter - InspiredTechs
A few weeks ago I announced a public “SMB IT Community” meeting, which was held Monday February 26th.
Here’s the original announcement so you know the set-up here:
That meeting was recorded and here it is.
This meeting is about 60 minutes.
Report from SMB Nation Fall 2012.
I was wandering past the Datto booth at SMB Nation and stopped to chat with Shannon Kohn, the Director of Marketing and Channel Relations. She invited me to watch them blow things up. We recorded a brief podcast.
Download the Interview with Shannon Kohn here.
Find out more about Datto at www.dattobackup.com.
After that, they did in fact destroy a machine. Here’s Shannon’s report:
The Datto team had a strong showing at the “Back to the Future” themed SMB Nation Fall event. As a Gold Sponsor, Datto was given a breakout session on Saturday that many attendees showed up for. The breakout, titled ‘Datto’s LIVE Disaster Demo’, was an interactive hardware destruction session that showcased their flagship business continuity solution, SIRIS. The Datto team put SIRIS to the test, performing both an instant local virtualization and an instant off-site virtualization in Datto’s cloud, right before the attendees eyes.
To make it clear that this was not just an act, Datto let audience members participate in the destruction of the computer hardware and the SIRIS device. Datto concluded the presentation by speaking to the importance of business continuity for SMBs and the benefits of implementing solutions that save companies from experiencing costly downtime.