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SMB Community Podcast by James Kernan

Focused 100% on IT Service Providers and SMB IT Consultants. The SMB Community Podcast is produced by Karl W. Palachuk and the Small Biz Thoughts Technology Community. Dedicated to the success of every IT professional. Episodes drop every Thursday. Hosts include Karl W. Palachuk, Amy Babinchak, and James Kernan.

Mar 18, 2021

Host Karl interviewed Ryan Denehy, Founder and CEO of Electric (

Electric manages pretty much any cloud-based services for end users.

Interestingly, they provide support via Slack, Teams, and Email - not through a client-facing ticketing system. Ryan explains that they primarily focus on SaaS management, device management, and network management.

In growing their MSP business, Ryan challenged the assumption that you have to be local and small in order to thrive in the SMB IT market. In particular, they challenged the belief that you have to look people in the eye and ask for their business.

About Ryan:

Ryan Denehy is a 3x entrepreneur and the Founder and CEO of Electric. Having experienced the pain and frustrations that many business owners encounter in managing their IT infrastructure and support needs, Ryan's light bulb idea to create a cloud-based, real-time, 24-7 IT Support ecosystem laid the foundation for Electric's vision to redefine IT Support for a new generation.

Throughout the pandemic, Electric sought out to be the antithesis of all things “Silicon Valley bro culture”. The company has seen demand skyrocket during the pandemic and actually reopened its Series B round in March and April for added funds from Dick Costolo and Adam Bain at 01 Ventures.


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Two years of partner driven development brings audit friendly access across all types of devices. Reduce stress and implement proper safeguards as advised by the FBI, NSA and DHS, all in a purpose-built solution for small businesses. Interested? Learn even more by visiting, and when you do, tell them Karl sent you.