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SMB Community Podcast by James Kernan

Focused 100% on IT Service Providers and SMB IT Consultants. The SMB Community Podcast is produced by James Kernan and Kernan Consulting. Dedicated to the success of every IT professional. Episodes drop every Thursday. Hosts include Karl W. Palachuk, Amy Babinchak, and James Kernan.

Feb 29, 2024

Yes, another opener about the weather. ;) 

 

1.)  The MSP Question of The Week

How can small MSPs compete with larger firms in the same market?

https://www.msptoday.com/topics/msp-today/articles/458682-msps-must-focus-strengths-not-be-afraid-partner.htm

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2.) Notes on The News 

The AT&T outage  results in $5 credit...


Feb 22, 2024

We are back after the long weekend with great hair...

1.) MSP Question of the week: 

How do you qualify an opportunity so you don’t waste your time?

Check out Amy's whitepaper: 

https://www.thirdtier.net/product/whitepaper-how-to-build-a-valuable-local-linkedin-network/

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2.) Notes on the News and Our Favorite...


Feb 15, 2024

Host James sits down with Val King.

Val is the CEO of Whitehat Virtual Technologies and responsible for day-to-day-operations, as well as leading the company’s product development and technology strategy. Val has 20 years of experience in technology, compliance, and security in regulated industries, particularly in...


Feb 8, 2024

1.) MSP Question of The Week

How important is work culture as it relates to acquisition or merger?

and

Why everything boils down to customer experience...

See:  https://www.channele2e.com/native/customer-experience-is-everything

2.) Five minutes with a Smart Person -  Val King of Whitehat Technologies

Val is the CEO of...


Feb 1, 2024

1.) MSP Question of The Week
 
How do busy MSP business owners deal with stress?
 
Host Amy and Host James discuss their strategies. 
 
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2.) Five Minutes with A Smart Person -  Eric Anthony 
 
Host James sits down with Channel Vet, podcaster, and Director of Community at EGNYTE Eric Anthony.
 
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