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SMB Community Podcast by Karl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community. By Karl W. Palachuk
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SMB Community Podcast by Karl W. Palachuk
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Now displaying: March, 2019
Mar 28, 2019

This interview with Ken Dwight covers a lot of territory.

Ken DwightKen Dwight

Ken train IT Pros on cutting-edge virus fighting and virus remediation. He show folks how to dig into the guts of machines to do much more than “remove” viruses.

Rather than “Nuking and Paving,” Ken teaches how to dig in and remove all the remnants of viruses – even those left over after AV software has removed the virus.

As Ken points out, a lot of modern viruses are very complicated. Many techs approach this by wiping and reloading the PC. Instead, Ken recommends that you clean out the registry and find the files and folders that are left all over the machine.

Here are a few additional sources he offers:

Virus Remediation Training workshops https://www.thevirusdoc.com/virus-remediation-training

Recorded mini-course on encrypting ransomwarehttps://www.thevirusdoc.com/ransomware

Recorded mini-course on cleaning up after a tech-support scammer – https://www.thevirusdoc.com/scammer

Note: Ken offers a 15% discount on the tuition for any of his training. Just enter Coupon Code of KarlP15 at checkout.

Find out more about Ken Dwight, “The Virus Doctor,” at https://www.thevirusdoc.com.

Watch the interview:

Listen to the Interview (mp3)

ListenNowGuy

Mar 23, 2019

Had a great interview with Lori Tisinai from the IT Owners Compass conference – www.ITOCompass.com.

Lori TisinaiLori Tisinai

ITO Compass is April 27-28 in downtown Chicago, with a reception the night before. Plan to join me there!

I am proud to be the keynote speaker for this conference. And there will be many other speakers as well. Please see the web site for details.

In this interview, Lori walks through some of the agenda, followed by a great discussion of speakers, content, vendors, and more.

Sneak peek: I’m putting on a 2-hour workshop on the last day.

We also talked about women attendees. Lori had a large percentage of women at the conference last year, which is highly unusual in our space. So I am encouraging women to attend by providing scholarships.

Special Promo: First-time female attendees will receive a $100 scholarship toward their enrollment. Contact Lori for details.

Check it all out at www.itocompass.com!

Watch the interview:

Listen to the Interview (mp3)

ListenNowGuy

Mar 20, 2019

I caught up with one of my favorite coaches, James Kernan, a few days ago.

James Kernan

He was eager to talk about the Ten Best Practices for a Successful Sales Organization.

James runs the Millionaire Mastermind Group – Meeting in Orlando March 28-29. For more information, visit KernanConsulting.com.

You can also catch up with James at the SMB TechFest show in Anaheim April 18th.

Here’s a quick summary. But please watch the interview to get all the details:


Ten Best Practices for a Successful Sales Organization

  • Have a Sales Plan / Sales Strategy
  • Set goals and KPIs
  • Have USP
  • Create a compensation plan that’s not too complicated
  • Have a way to help the sales team with leads
  • Constantly educate the sales team
  • Have good communication
  • Get the right tools and CRM
  • Invest in support staff for the sales team
  • Document your sales processes!

Watch the interview:

Listen to the Interview (mp3)

ListenNowGuy

[Sorry for my microphone problems. Something changed my settings and I didn’t notice until the recording was done.]

Mar 14, 2019

I interviewed Alex Hoff from Auvik from my hotel room in Chicago. Topic: Managed Network Services: Your Next Critical Opportunity.

Best comment is that entrepreneurs always go where the white space is. Love that. Whenever you create an offering, you need to go where very few people (or no one) are hanging around.

Auvik allows you to monitor complex client networks – with a specific focus on more complicated networks. That means more than just V-LANS: They excel at monitoring networks that stretch across cities, clouds, and various services. As Alex says, we can’t stay focused just the equipment inside a client’s office. The chokepoint might be somewhere else. And with multiple cloud offerings that you don’t control, it’s important to know that everything’s working as advertized.

Links:

Alex offered a great network assessment starter kit you can get my emailing to ROI@auvik.com. Instructions bounce back. I did this and received a zip file with a great set of resources. Free.

Watch the interview:

Listen to the Interview (mp3)

ListenNowGuy

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