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SMB Community Podcast by Karl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community. By Karl W. Palachuk
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SMB Community Podcast by Karl W. Palachuk
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Now displaying: March, 2014
Mar 19, 2014

Odd TuesdaysOn March 18th’s episode of Odd Tuesdays, Karl talks to Chip Reaves, from Bigger-Brains, about their Bigger MSP Program.

The program is a high quality video series featuring online training for business professionals covering Windows 8, QuickBooks, Microsoft Office, Gmail, sales & marketing, and more.

There is some mention that MSPs often neglect to consider the budgets SMBs designate annually for training, which goes beyond the IT budgets MSPs normally target. In fact, it is noted that this can be a good angle in targeting more business, with MSPs first earning new clients based on business professional training offerings and then moving into a managed services soft sell. Karl mentions that another angle to consider is that as the economy begins to recover, there are untapped government grants that pay for people to get training. MSPs could educate themselves about such grants and include that in pitches to potential clients.

Also featured in this Odd Tuesdays episode is our returning Oddball Computer Wallah Bob Nitrio discussing Software Defined Networks (SDN).

You can find the March 4th Odd Tuesdays episode here.

Mar 5, 2014

HIPAA and HaaSOn March 4th’s episode of Odd Tuesdays, Karl speaks with April Sage, from Online Tech, to discuss HIPAA compliance – a topic our Odd Tuesdays audience has been asking more and more about (Follow Karl’s HIPAA Pinterest Board).

April encourages MSPs to embrace the notion of HIPAA compliance because trying to work against or get around the regulations can cause a lot of headaches. She says it is a good idea to become familiar with the Business Associates Agreement – a contract that outlines the accountabilities in the chain of trust and what the flow of responsibilities are. She notes that the Department of Human Services has a good example of what that agreement should look like (See link here).

Rayanne Buchianico joins us in her debut Oddballs segment. She discusses how to record Hardware as a Service (HaaS) in QuickBooks. She outlines four key points:

1) What to record right after you buy the equipment

2) How to set up the rental income accounts

3) How to track associated costs

4)  How to retire the item at the end of the lease term

You can find the March 4th Odd Tuesdays episode here.

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