Co-hosts Karl Palachuk and Amy Babinchak got together to discuss the use of Retainers in the MSP space. Amy shares exactly how they are applied in her business, the freedom they allow, and how she deals with the question of "roll-over hours."
And more - there's always more when these two get together.
Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier and Sell My MSP and has been working in small and medium business IT field for more than 20 years. She's a technical person with advanced skills in networking design, management and implementation. She values technology for what it does for people and the success it brings to business.
Amy is also a Microsoft MVP for 14 years, has received numerous leadership awards and is a valued member of various boards. Amy is a new member of the executive council of the Managed Services community at CompTia.
Check out Amy's Facebook group below – This is her ransomware and security group. Private and on-topic always.
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Karl sat down with Chris Timm of Sondela Consulting and Autotask PSA consultant. Listen in as they dive into the roll of PSAs in your Managed Services business, setting up Autotask for success, and the importance of tracking time.
Chris started Sondela Consulting to focus on his passion for working with MSPs to help them become more successful and more efficient by understanding and utilising their tools more effectively. Sondela is a Zulu word for “Advance” which is a nod to Chris’s Southern African roots and is an apt name with his number one goal being to help MSPs gain a deeper understanding of their investment and realise profitability much quicker.
The 14 years of experience Chris gained through previously running an MSP business combined with working at Autotask has given him greater insight and understanding into both sides of the industry and how a PSA tool can provide efficiencies and profitability when implemented properly. Chris can take you from zero to hero with your PSA tool, using it to its full potential, and maximising every aspect of your business to ensure that every department is working in harmony. In a nutshell, Chris’s passion is to turn your MSP into a “well-oiled” machine.
Chris co-hosts the PSAImpact podcast, a PSA independent series designed to help MSPs worldwide to get the most from their PSA tool and manage their business.
Social media links are:
James Kernan meets up with Matt Solomon and Natasha Boyko discuss the evolution of ID Agent and how serious they are about supporting their vendors.
ID Agent provides Dark Web Monitoring + Phishing Simulation & Security Awareness Training, identity & Access Management
Matt Solomon is an experienced sales professional with over 15 years in B2B, B2C and B2G environments. Past sales experience includes copyright, licensing, research and government consulting and advisory services. Matt joined Kaseya via ID Agent, with a wealth of experience working with managed service providers, large law firms, government contractors, non-profits and Fortune 500 organizations. He was the first employee of ID Agent and helped grow the business to 2,600+ MSP partners worldwide. He currently leads Kaseya’s business development team, working with managed services providers, channel partners and strategic partners. He has continued his role on the executive team of ID Agent.
Natasha has over a decade of experience in both technology sales and customer success. Previously in education technology, she is passionate about leveraging great technology to drive businesses forward. Natasha launched her career at ID Agent as the first Partner Success Manager and helped build the program that empowers our partners to use Dark Web ID to provide critical protection for their clients and drive new recurring revenue.
Natasha holds a Bachelor’s degree from Towson University. She is actively involved in her local community and loves to travel.
Karl meets with Susanne Tedrick about her new book: Women of Color in Tech: A Blueprint for Inspiring and Mentoring the Next Generation of Technology Innovators. Susanne also gives great advice about how young women of color can get started with a career in tech.
Susanne Tedrick is a technical specialist for a leading Fortune 50 technology company. Fiercely committed to increasing participation of women and people of color in STEM educational and professional opportunities, she is a career mentor for the Pathways in Technology Early College High School (P-TECH) Initiative and a volunteer workshop technical assistant for Black Girls Code, a non-profit that empowers girls of color to develop in-demand IT skills and prepare to advance careers in tech.
Cloud Tech Specialist, IBM
Author, "Women of Color in Tech"
Link to purchase the book on Wiley.com:
Purchase Susanne's book from Wiley
Nonfiction Book Awards Silver Winner
From Wiley promo material:
Women of Color in Tech: A Blueprint for Inspiring and Mentoring the Next Generation of Technology Innovators will help you overcome the obstacles that often prevent women of color from pursuing and staying in tech careers. Contrary to popular belief, tech careers are diverse and fun—and they go far beyond just coding. This book will show you that today’s tech careers are incredibly dynamic, and you’ll learn how your soft skills—communication, public speaking, networking—can help you succeed in tech.
This book will guide you through the process of cultivating strong relationships and building a network that will get you were you want to be. You’ll learn to identify a strong, knowledgeable support network that you can rely on for guidance or mentorship. This step is crucial in getting young women of color into tech careers and keeping them there.
Read this book to help bring to life your vision of a future in tech. With practical advice and inspiring stories, you’ll develop the right tools and the right mindset. Whether you’re just considering going into tech or you want to take your current career to the next level, Women of Color in Tech will show you how to uncover the resources you need to succeed.
ABOUT THE AUTHOR
Susanne Tedrick is a technical specialist for a leading Fortune 50 technology company. Fiercely committed to increasing
participation of women and people of color in STEM educational and professional opportunities, she is a career mentor for the
Pathways in Technology Early College High School (P-TECH) Initiative and a volunteer workshop technical assistant for Black
Girls Code, a non-profit that empowers girls of color to develop in-demand IT skills and prepare to advance careers in tech.