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SMB Community Podcast by James Kernan

Focused 100% on IT Service Providers and SMB IT Consultants. The SMB Community Podcast is produced by Karl W. Palachuk and the Small Biz Thoughts Technology Community. Dedicated to the success of every IT professional. Episodes drop every Thursday. Hosts include Karl W. Palachuk, Amy Babinchak, and James Kernan.

Jun 25, 2020

Co-hosts Karl Palachuk and Amy Babinchak got together to discuss the use of Retainers in the MSP space. Amy shares exactly how they are applied in her business, the freedom they allow, and how she deals with the question of "roll-over hours."

And more - there's always more when these two get together.


Amy Babinchak is...

Jun 18, 2020

Karl sat down with Chris Timm of Sondela Consulting and Autotask PSA consultant. Listen in as they dive into the roll of PSAs in your Managed Services business, setting up Autotask for success, and the importance of tracking time.


Chris started Sondela Consulting to focus on his passion for working with MSPs to help...

Jun 11, 2020

James Kernan meets up with Matt Solomon and Natasha Boyko discuss the evolution of ID Agent and how serious they are about supporting their vendors.

ID Agent provides Dark Web Monitoring + Phishing Simulation & Security Awareness Training, identity & Access Management

Matt Solomon is an experienced sales professional...

Jun 4, 2020

Karl meets with Susanne Tedrick about her new book: Women of Color in Tech: A Blueprint for Inspiring and Mentoring the Next Generation of Technology Innovators. Susanne also gives great advice about how young women of color can get started with a career in tech.

Susanne Tedrick is a technical specialist for a leading...