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SMB Community Podcast by Karl W. Palachuk

Focused 100% on IT Service Providers and SMB IT Consultants. The SMB Community Podcast is produced by Karl W. Palachuk and the Small Biz Thoughts Technology Community. Dedicated to the success of every IT professional. Episodes drop every Thursday. Hosts include Karl W. Palachuk, Amy Babinchak, and James Kernan.

Feb 4, 2021

Host Karl interviews Paul Katzoff from White Canyon Software.

White Canyon provides software to really, truly, honestly remove all the data on hard drives so it cannot be recovered. As Paul points out, we could download free tools from the internet, but "they don't get certified for a reason - they don't...


Nov 5, 2020

Karl interviews Ben Niernberg from MNJ Technologies. MNJ is an MSP that also helps other MSPs resell phone services and Internet connectivity.

Ben currently oversees all sales, marketing, services and vendor management relations for MNJ Technologies. Before joining MNJ, he spent a decade at Canon Solutions America, a...


Oct 29, 2020

Host Amy Babinchak interviews Josh Barker from TechRug (the Technology Risk Underwriting Group). Their topic is: The Insurance Landscape for MSP's.

Amy starts out with the big question: What's up with the big price increases? Is it all ransomware?

And just so we don't put all the blame on the "bad guys," Amy and Josh...


Oct 8, 2020

I caught up with Michael Slater, Director of Corporate Sales at Sherweb.

Sherweb has promised that the 2020 Accelerate conference will be focused on MBA for MSPs. Accelerate is always focused on education, and 2020 will continue that approach.

Historically, Accelerate has been held in Montreal. So, they decided to move...


Sep 24, 2020

Today's guest is Victor Raessen, founder of MSP Navigator.

What are the first three questions every new MSP asks?

1) How do I get clients?

2) What are you using for RMM?

3) What are you using for PSA?

Victor won't help you for #1, but MSP Navigator is designed to help you with #2, #3, and all the other "What are you...