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SMB Community Podcast by James Kernan

Focused 100% on IT Service Providers and SMB IT Consultants. The SMB Community Podcast is produced by Karl W. Palachuk and the Small Biz Thoughts Technology Community. Dedicated to the success of every IT professional. Episodes drop every Thursday. Hosts include Karl W. Palachuk, Amy Babinchak, and James Kernan.

Jan 31, 2019

Many people know Len DiCostanzo from his years at Autotask and Datto. Now he’s out on his own, helping IT consultants under the moniker MSP Toolkit.

Len is a huge fan of ITIL (Information Technology Infrastructure Library) and best practices. He’s also dedicated to models that focus on recurring revenue.

I ran into...

Arlin Sorensen on Power of Community and Peer Groups

Jan 24, 2019

January is a great time to catch up With Arlin Sorensen and talk about building a successful managed service business. Arlin has built a few successful companies, including one of the most successful managed service businesses in the U.S.

Now he’s the Vice President of Peer Groups at ConnectWise. Although, as he says,...

Manuel Palachuk on Agile Service Delivery

Jan 10, 2019

I caught up with my brother Manuel right after the first of the year. He’s got quite a lot going on this year. We talked about the concept of Agile Service Delivery – and the course he offers on the topic.

There’s also a lot of fund stories in this interview. As you can imagine, we have some history together –...

Jan 3, 2019

Erick Simpson is my long-time friend and fellow coach.

My good friend Erick Simpson, formerly the Co-Founder, Senior Vice President, and CIO of SPC International, is now out doing consulting on his own.

This is his first interview in his new role as an IT Business Transformation and Channel Growth Expert. Erick is an...