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SMB Community Podcast by Karl W. Palachuk

Podcasts for IT consultants and managed service providers in the SMB Community. By Karl W. Palachuk
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Now displaying: 2018
Dec 20, 2018

This SMB Community Podcast is the sixth in a six-part series entitled Go To Market with Remote Support Service, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP.

Dave starts out this episode focusing on using the Take Control tool as a way to differentiate yourself from other service providers. More specifically, he has a great analogy about the place of Take Control in your offering. Rather than “selling” this tool, bundle it with everything you do and sell the total service.

Reporting is a huge component in that differentiation. You can generate a lot of information per-client and per-user. These are great for showing clients what they’re getting for their money. Plus you can access recordings of all sessions, track time, and provide the client with regular tracking information. Even if they never look at these reports, they’ll think it’s cool that you offer them.

The recording option is particularly nice. You can record to the cloud. You can share these recordings with clients. You can add searchable notes, which then allow you to review your actions in detail if necessary.

Dave makes an excellent point that you can move away from fear-based selling that is so common with security products. With Take Control, you can engage clients and prospects with a product that they’ll want to buy. As Dave says, no one likes to be sold, but people love to buy! Show them a cool tool that they will want to have in their company. It’s a great way to get started with SolarWinds Take Control!

If you haven’t seen the entire six-part series, you can binge watch today at SMB Community Podcast.

And if you haven’t signed up for a free trial, please do so today!

As always, your feedback is welcome.

 

Podcasts in this series include:

Tune in next Thursday for episode six!

 

Free test drive of SolarWinds MSP Take Control at https://www.solarwindsmsp.com/products/take-control

Watch the video podcast:

This interview is about 15 minutes.

Audio
Listen to the Podcast.

ListenNowGuy

🙂

 

Dec 13, 2018

This SMB Community Podcast is the fifth in a six-part series entitled Take Control and the Customer Experience, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP.

In this episode, we touch on many features of the Take Control tool designed to help you improve and manage the Customer Experience with your technology consulting business. Some of these features are built in (and configurable/customizable). Others come into play as a result of agreements or policy decisions you make with the client.

Offline options = Create business-focused policies. e.g., what is “privacy” at each client? Work with the client to help them to create their employee-facing policy regarding monitoring and privacy. And of course you can agree on the level of reporting that clients will receive. In fact, you can use this to help the client set policies about which software you are authorized to uninstall and what kind of reporting they expect regarding their employees’ computing habits.

Dave mentions that you can set higher priority for your managed service clients vs. break/fix clients or folks who aren’t customers yet at all.

As we mentioned in another podcast, you can use the Take Control app to help the client create terms of service. This is great for setting expectations with your primary contact as well as with end users.

Dave explains how you can use Take Control to set up a “help desk” queue so users actually get estimated wait times as well as notices about where they are in the queue. This can relieve end user anxiety and frustration. This can be used for existing clients via a button on your web site. In fact, it can be used for strangers to go through your web site and request help. Dave calls that a “sales lead.”

We also touch on juggling simultaneous sessions, providing client training, focusing on one-to-one communications, getting the most out of the licenses

As always, lots of good information here. Listen today and download a free trial!

Podcasts in this series include:

Tune in next Thursday for episode six!

 

Free test drive of SolarWinds MSP Take Control at https://www.solarwindsmsp.com/products/take-control

Watch the video podcast:

This interview is about 15 minutes.

Audio
Listen to the Podcast.

ListenNowGuy

🙂

 

Dec 6, 2018

This SMB Community Podcast is the fourth in a six-part series entitled Episode IV: A New Hope for Security, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP.

As you might imaging, the Take Control application from SolarWinds MSP has lots of security built in. In particular, we talk about all the little security-related details that many people don’t worry about. This includes securing endpoint connections, clipboard access, passwords, and more. Dave gives some good information on the two-factor authentication you’ll experience within Take Control. All that is paired with an authenitcator app that uses unique one-time-use passwords that are managed automatically.

If you think about it, a remote control tool gives your staff total access to all client secure data. And with multiple sessions into multiple clients, someone has to make sure that all those sessions are independently secured – and secured from each other. Take Control builds all that security in from the start.

We also talked to Dave about GDPR, HIPAA, and the privacy laws we’re seeing across the globe and within local and regional governments. With the new higher standards, technology consultants are responsible for reporting breaches – to the public as well as to your clients. So the question becomes: Can you afford the reputation hit of being breached and having to report that data breach publicly?

I really liked the information about levels of access and policies around technician access to end user machines. Within the Take Control tool, the client can configure the level of “privacy” they want their employees to have. For example, you can work with the client to approve or not approve announced and unannounced sessions. Also, you can develop notifications to end users about what they can expect with regard to company data as well as personal data.

Dave makes a good argument for using this security setup as a selling point. It certainly makes the point that you take client security and privacy seriously.

The interview also introduces the new Take Control Secrets Vault. This is a great tool for managing secure information so that it is never moved outside of the remote session, the technician doesn’t access actual passwords, and the secure information isn’t even available unless a logon screen is asking for credentials. Dave goes into detail here. Very cool stuff.

Podcasts in this series include:

Tune in next Thursday for episode five!

 

Free test drive of SolarWinds MSP Take Control at https://www.solarwindsmsp.com/products/take-control

Watch the video podcast:

This interview is about 15 minutes.

Audio
Listen to the Podcast.

ListenNowGuy

🙂

 

Nov 29, 2018

This SMB Community Podcast is the third in a six-part series entitled Successfully Implement Your Cloud Service Bundle, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. For six episodes, we’re talking about how to get the most out of your remote control tools – and make more money.

I really wanted to include this discussion of implementing cloud services in this podcast series. As you may know, I am a huge advocate of bundling your cloud service offering in order to maximize profit and client stickiness. So, we start off with a discussion of setting up the agent and creating default configurations.

Here’s the bundle we are discussing:

 

After that, Dave walks us through mass deployment. This is a very cool feature, and one that you might expect from a remote management tool.

Dave also goes into detail about customizing your “terms of service” within the app and protecting yourself legally. After all, remove control of client systems is a very serious undertaking. You need to agree with clients on what kind of access you will use (visible, invisible, with prior arrangement or without, etc.).

And, finally, we discuss several other opportunities to customize the Take Control applet.

As always, I learned a lot in this interview and I encourage you to give it a listen. And if you haven’t used Take Control, click the link below for a free trial.

Podcasts in this series include:

Tune in next Thursday for episode four!

 

Free test drive of SolarWinds MSP Take Control at https://www.solarwindsmsp.com/products/take-control

Watch the video podcast:

This interview is about 15 minutes.

Audio
Listen to the Podcast.

ListenNowGuy

🙂

 

Nov 15, 2018

This SMB Community Podcast is the second in a six-part series entitled Break-Fix vs. Managed Services, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP.

For six weeks, we’ll be talking about how to get the most out of your remote control tools – and make more money.

Right off the bat, you might think that Dave and I would wave our hands and dismiss Break/Fix as a business model. But the truth is, there are still lots of people making money with “on demand” or “as needed” tech support. It is the right solution for some clients. It’s also a great way to get started as an IT solution provider.

So we start out with our definitions of both break/fix and managed service. The next question is, how do you maximize revenue with the break/fix model? As Dave says, you have to figure out how to use your time as wisely as possible and bill for as much of your time as possible.

And even though tools like Take Control were developed to help MSPs make more money by leveraging their time better, they also work for break/fix companies. After all, both tools and processes can help you become more efficient.

Then, of course, you get to some of the added features that allow any company to offer a higher level of service. With Take Control, this includes recording sessions, tagging the recordings with searchable keywords, providing more timely support, and more.

Best of all, Dave points out, you can start charging break/fix clients a small monthly fee to have access to this higher level of support. In addition to offering better service, you begin to taste that juicy good recurring revenue. And who knows? You might just decide that you can start transitioning those clients to full fledged managed service.

Once again, I learned a lot in this interview and I encourage you to give it a listen. And if you haven’t used Take Control, click the link below for a free trial.

Podcasts in this series include:

  • What to Look for In a Remote Support Tool
  • Making Money – Break Fix vs. Managed Services (this one)
  • Implementing Your Cloud Services Bundle
  • Remote Control – A New Hope for Security
  • Manage the Customer Experience/Manage the Customer Relationship
  • Remote Control as the Ultimate Sales Tool

Tune in next Thursday for episode three!

 

Free test drive of SolarWinds MSP Take Control at https://www.solarwindsmsp.com/products/take-control

Watch the video podcast:

This interview is about 15 minutes.

Audio
Listen to the Podcast.

ListenNowGuy

🙂

 

Nov 8, 2018

This SMB Community Podcast is the first in a six-part series entitled Remote Control Deep Dive: Build and Grow Your Business, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP.

For the next six weeks, we’ll be talking about how to get the most out of your remote control tools – and make more money.

Here, Dave talks about the core features of the SolarWinds MSP’s Take Control tool. These include one-to-many scripting and recording the control session. Take Control was built specifically for the SMB market. As Dave says, this is not an “enterprise” product watered down for SMB or a home product stretching to be the right solution.

Dave gives us a long list of questions to ask when you go shopping for a remote control tool. And, finally, Dave covers billing. After all, the bottom line is the bottom line. He covers some of the key elements of squeezing as much money as possible with the right remote control tool.

And of course he touches on the questions of security, performance, and managing all clients and devices from a single dashboard.

I was surprised to learn about some of the cool features he mentions, including adjusting the amount of bandwidth used, recording sessions with notes, and managing multiple sessions at the same time. It’s ironic that I use this tool and didn’t realize how little I have actually been using.

Bottom line: I learned a lot in this interview and I encourage you to give it a listen. And if you haven’t used Take Control, click the link below for a free trial.

Future topics in this podcast series include:

– Making Money – Break Fix vs. Managed Services
– Implementing Your Cloud Services Bundle
– Remote Control – A New Hope for Security
– Manage the Customer Experience/Manage the Customer Relationship
– Remote Control as the Ultimate Sales Tool

Tune in next Thursday for episode two!

 

Free test drive of SolarWinds MSP Take Control at https://www.solarwindsmsp.com/products/take-control

 

Watch the video podcast:

This interview is about 15 minutes.

Audio
Listen to the Podcast.

ListenNowGuy

🙂

 

Oct 4, 2018

This SMB Community Podcast features my brother Manuel, discussing his new Agile Service Delivery philosophy and training.

Basically, Agile Service Delivery applies the principles of “agile” to the industry of managed services. As Manuel says, we stop managing people and start managing the work.

One of the big weaknesses of old-school service delivery is that MSPs are taught to schedule, schedule, schedule until the schedule is full. The problem with that is, the schedule turns out to be a huge line of dominoes, stacked and ready to fall. When the schedule is packed so tight that it squeaks, it only takes one small problem to mess up the whole day – and potentially the week.

Agile Service Delivery takes a different approach, based on priorities rather than schedules.

The best news, according to Manuel, is that you don’t need a new PSA or other tools. You already have the tools you’ll use. It’s your processes that need to change!

Check out all the details in the interview below.

Manuel also announced his new Agile Service Delivery master class. See details on that site.

 

Web Site:

Coaching Site: ManuelPalachuk.com

 

Agile Service Delivery www.agileservicedelivery.com/agile-workshop-replay/

 

Watch the video podcast:

This interview is 30 minutes.

Audio
Listen to the Podcast.

ListenNowGuy

🙂

 

Sep 27, 2018

This SMB Community Podcast features Nigel Moore from The Tech Tribe. Topics include his community, crazy selling prices for MSPs, and a great discussion about building culture within your IT business.

I always enjoy talking to Nigel. I met him just over ten years ago and am happy to still be doing things together. Of course a person can only take so many trips across the ocean in a year, so we do most of our collaboration online.

In this interview, we talk about our respective communities (The Tech Tribe for Nigel and Small Biz Thoughts Community for me). After that, we talk about several aspects of selling a business and the crazy valuations we’re seeing for MSP businesses in the U.S. At last we get to the topic we were scheduled to talk about: Building culture in your business.

The rambling and spontaneous nature of this interview is exactly why I love working with Nigel. He’s super smart and talented. He’s one of those few “coaches” who can speak on any topic and give some great advice off the cuff.

NOTE: At the very end, we tease an event we’re putting together for a few folks in Melbourne at the end of October. Tune in to the emerging details at www.TheTechTribe.com/melbourne2018.

 

Web Site:

The Tech Tribe

 

Watch the video podcast:

This interview is 30 minutes.

Audio
Listen to the Podcast.

ListenNowGuy

🙂

 

Sep 20, 2018

Jennifer Fields of Astek Marketing has been helping out with my SMB Roadshows this year. She implements marketing programs for managed service providers.

Jennifer has been helping MSPs for more than five years. She’ll help you build a list, clean it, pre-approve it, and “warm” it so that people know who you are when you contact them.

If you’ve purchased a marketing program such as Robin Robins’ Technology Marketing Toolkit, Jennifer’s team can implement it for you. When you buy a program like that, you know it’s awesome and amazing. But YOU don’t want to build the list, print the postcards, send the mailing, and make the followup phone calls.

Jen wants to do that!

Listen to the interview. If you have questions, contact her!

 

Web Site:

www.astekmarketing.com

 

Watch the video podcast:

This interview is 30 minutes.

Audio
Listen to the Podcast.

ListenNowGuy

🙂

 

Sep 13, 2018

I had a great interview with Josh Peterson of Bering McKinley (https://beringmckinley.com) about the state of our industry and what small IT consultants need to be paying attention to. Our first topic was actually unplanned. We just started talking about what we’re seeing as we travel around the country and meet MSPs.

What we’re both seeing is a frenzy of M&A (mergers and acquisitions), fueled by an influx of investor capital. In fact, Josh has a couple of great stories about crazy (high) valuations.

I make the point point that YOU can take advantage of the mergers as a time to get new clients. When companies are in the throes of gobbling, combining, and figuring out what to do next, there’s a period of chaos in which their service delivery plummets. And you might be able to come in and say you’ll give these clients the attention they deserve.

This 30 minute interview touches on the Managed Services in a Month Peer Teams, the different challenges of small IT companies and large, weeding your client garden, making hard choices, training your clients, and convincing your spouse that Managed Services won’t destroy your marriage.

Josh also has a big sales training coming up Super Bowl Weekend 2019 in Las Vegas. He gives some juicy information about this two day sales retreat.

Related Links:

Bering McKinley web site: www.beringmckinley.com

Note: I also interviewed Josh about peer teams back in August. See that podcast here.

Find out more and sign up for MSIAM Peer Teams Here.

 

Josh Stuff:

Bering McKinley is a Management Consulting firm specializing in IT Solution Providers. They have over ten years experience in consulting owners and staff of IT Firms. They proudly provide Blue Chip consulting to small business. Since they only focus on one industry, they have in-depth expertise in all three business units: Sales, Service, and Finance.

Josh Peterson has more than 14 years of management consulting experience.  He has run Bering McKinley for five years, focusing very heavily on the most important challenges facing managed service providers.

Josh is also very active as a Peer Team leader. Bering McKinley Peer Teams focus on accountability and constant improvement. He has helped over a thousand companies move to a higher level of success.

Watch the video podcast:

This interview is 30 minutes.

Audio
Listen to the Podcast.

ListenNowGuy

🙂

 

Sep 6, 2018

Stephanie Chandler is a long-time friend and mastermind partner. We are happy to announce our first book project together – The Nonfiction Book Publishing Plan. Between us, we have almost thirty books. But Stephanie also runs Authority Publishing, so she has experience publishing many more books, focused on almost any audience you can think of.

You can learn more about Stephanie on her Speaker Page or Wikipedia. She has been a driving force in the writing community worldwide, and particularly in Northern California. She is the founder of the Nonfiction Authors Association, with chapters all over the globe.

On top of all that, Stephanie runs the Nonfiction Writers Conference. The Fall Conference will be held online November 8-9. More details at https://nonfictionwritersconference.com/. (I am honored to be a speaker at this event.)

So, with all that going, I don’t know how she found time to talk to me on the SMB Community Podcast, but she did!

After helping each other with thousands of business ideas and projects over the last 15-ish years, Stephanie and I finally collaborated on a book. Previously, Stephanie had great success with The Nonfiction Marketing Plan, and I wrote Publish Your First Book a long time ago. So we combined our knowledge of book publishing to come out with this guide to profitable self-publishing.

Of course the book has it’s own page here: http://store.nonfictionauthorsassociation.com/book-the-nonfiction-book-publishing-plan/

 

In This Interview . . .

Stephanie gives us some great tips on how to use your book to promote your business. You can tell she knows here stuff when I ask her to apply her ideas to the technology consulting market. She immediate threw out half a dozen ideas about how to use the book to promote your business, get local speaking gigs, and make sure your prospects have handouts with your name on them pinned to the bulletin board.

We also discuss the strategy Stephanie used right there: Give your best information up front – hold nothing back. Remember, your prospects (and those you speak to at Chamber meetings, etc.) are not in your business. So they can’t absorb the information as easily as if you were talking to technology consultants. So give them the juicy good information and you will make them hungry to understand. And a great way to get that understanding is to buy your book or engage you in a contract.

If you want to engage Stephanie, follow the links below. And I highly encourage you to join the Nonfiction Authors Association and plan to attend the online Nonfiction Writers Conference in November. I promise you’ll love it.

 

Links Mentioned:

Nonfiction Writers Conference: https://nonfictionwritersconference.com/

Nonfiction Authors Association: https://nonfictionauthorsassociation.com/

The Nonfiction Book Publishing Plan: https://nonfictionauthorsassociation.com/the-nonfiction-book-publishing-plan-the-professional-guide-to-profitable-self-publishing/

 

Check out the interview here:

This interview is 30 minutes.

 

Listen to the Podcast

ListenNowGuy

🙂

 

Aug 9, 2018

Frank Bravata is a technology expert, serial entrepreneur, public speaker, best-selling author, podcaster and Veterans’ supporter. He works as a business technology coach assisting companies all over the country to fuel their explosive growth through technology and digital marketing. He is also the president of MSP Speakers, a training firm dedicated to assisting MSPs to become the authority in their marketplaces and to leverage public speaking and group-based selling to massively grow their companies.

In this SMB Community Podcast, I talk to Frank about how you can get started as a speaker – promoting your business services from the front of the room. In the video, Frank mentions a free report you can get at https://mspspeakers.com/. He also has a webinar coming up. You can learn more about that at https://mspspeakers.com/webinar.

Frank is also member of the CompTIA (www.comptia.org) Committees on IT Support and Cyber Security, helping to develop policies and standards to protect companies worldwide. He has been interviewed and written for outlets such as Reuters, The New York Time, Forbes, The Daily News, Long Island Business News, MarketWatch, The Daily News, Newsday, Business Solutions Magazine. CNBC, Fast Company, WLIX Radio, LI News Radio, and many more. Frank is also a two-time author, with his third book “Unleveling the Field: Leveraging Technology as a Competitive Advantage” forthcoming in 2019.

 

Links Mentioned:

Web Site:  https://mspspeakers.com/

Webinar: https://mspspeakers.com/webinar

CompTIA: http://www.comptia.org

 

Check out the interview here:

This interview is 30 minutes.

 

Listen to the Podcast

ListenNowGuy

🙂

 

Jul 12, 2018

Gil Cargill is a sales trainer and coach. In this interview he talks about the importance of business-focused communication during sales calls.

Too many technicians thing clients care about technology. They don’t. They care about how you can improve their profit, improve their productivity, or help with cashflow.

Gil gives some great tips on how to get the conversation started, and to get the prospect to buy in to a productivity audit. His approach is very conversational and is totally focused on the client rather than the technology.

Gil gives his email in the video. I’ll just list his web site and phone number below.

 

Links Mentioned:

Web Site: http://www.gilcargill.com

Phone: 310-447-4102

Check out the interview here:

This interview is 30 minutes.

Listen to the Podcast

ListenNowGuy

🙂

 

Jul 8, 2018

I caught up with Rob Boles from Blokworx for a chat on Modern Security challenges.

In 2006, Rob created BLOKWORX to further his passion for creating fast, secure networks that provide clients peace of mind. BLOKWORX is focused on security, reliability, and positive user experience. They manage, monitor, and maintain thousands of nodes, all supported by a mature delivery model built from years of experience.

Today there are over 2000 cybersecurity technology companies constantly innovating, and IT leaders are still sifting and sorting assembling the combination that “works”.

Now BLOKWORX is helping other MSPs improve their security services. Give his interview a listen and see if they might be able to help you.

Links Mentioned:

Web Site:  https://www.blokworx.com/

Offer: for the SMB Community

Up to 50 licenses for 30 days – AT NO COST

20% discount on all licenses for all new partners that respond by August 15th using discount code KARL ROCKS.

– – – – –

Check out the interview here:


This interview is 30 minutes.

🙂

 

Jun 29, 2018

James Kernan is a business, “success,” and sales coach. He has owned and built some very successful managed service companies.

This SMB Community Podcast with James Kernan covers “Gamification” within Your MSP. How do you motivate employees, make their job fun, and improve your success? Coach James Kernan gives you his best tips.

This includes his five points to keep in mind as you look to “gamify” goal setting within your team.

Note: The handout mentioned is linked from the SMB Community Podcast blog post is HERE in PDF format. That handout is on financial goals and KPIs.

 

Links Mentioned:

Web Site: http://www.kernanconsulting.com

Check out the interview here:

This interview is 30 minutes.

Listen to the Podcast

ListenNowGuy

🙂

 

May 4, 2018

Doug Hazelman is the VP of Technical Marketing at Cloudberry.

We talked about Cloudberry’s cloud backup options as well as their managed service reseller program. (I didn’t know their cloud agents could be deployed with many RMM tools.).

 

About Doug Hazelman:

Doug is a software industry veteran with over 20 years experience including 9.5 years at Veeam Software. He was on the executive team at Veeam and also helped spearhead Veeam’s community and technical evangelists efforts as well as provided insight into product strategy. Doug has held various management positions at other software companies throughout his career. He graduated with a BS in Computer Science from Western Illinois University with a minor in marketing..

 

Links Mentioned:

Forum: https://forum.cloudberrylab.com/
Twitter: https://twitter.com/cloudberrylab
Facebook: https://www.facebook.com/CloudBerryLab/
Blog: https://www.cloudberrylab.com/blog/

 

Check out the interview here:

 

This interview is 30 minutes.

Listen to the Podcast

ListenNowGuy

🙂

 

Apr 26, 2018

I interviewed Ramey Bell from Tech Reputationwww.techreputation.com. Tech Reputation automates the process of getting reviews posted on the major review sites. They also have a process to alert you to potentially bad reviews and help you intercept those reviews so you can potentially turn them around.

Tech Reputation was founded in 2017 by Ramey Bell, an IT professional with over twenty years of experience in marketing. Ramey has owned and operated a computer repair shop in Oak Harbor, Washington for the last six years, using those marketing skills to grow his business. He found that having an automated system in place to capture positive reviews led to improved word-of-mouth referrals and increased revenue.

Fully understanding the time limitations all IT owners face, he decided to offer an automated service and marketing system that enables owners to quickly understand their current reputation and manage all of it from a single place.

Google pays attention to about fifty sites that publish reviews. Tech Reputation automates the process of getting positive reviews from your clients.

Note: You can get a discount with the code KARL!

 

Links Mentioned:

Web Site: www.techreputation.com

 

Check out the interview here:

 

This interview is 30 minutes.

Listen to the Podcast

ListenNowGuy

🙂

 

Apr 12, 2018

I caught up with my brother, co-author, and fellow coach recently. It seems odd to interview my brother, but I have massive respect for Manuel. In addition to practicing a work/life balance that few achieve, he is a true master of process control and an amazing business coach.

Manuel Palachuk

You can find out more about his coaching programs at www.manuelpalachuk.com – and more about our ChannelPro shenanigans at https://events.channelpronetwork.com/.

We start with a bit of a deep dive on coaching. Many people don’t know exactly what they want from coaching. All they really know is that “stuff” is broken and they need help. Manuel explains how he uses and “agile” approach to help companies identify goals and make quick changes to move in that direction.

We also covered mergers and acquisitions in the SMB space. Most important statement in this interview: Companies in the middle of a sale or acquisition are consumed by chaos for six to twelve months. That means you might have an advantage for a period of time when your competitors are up to their eyeballs with the details of a merger or acquisition.

. . . This also ties into the last podcast with Nigel M0ore.

 

Links Mentioned:

Web Site: ManuelPalachuk.com

Membership Info:

 

Check out the interview here:

This interview is 30 minutes.

Listen to the Podcast

ListenNowGuy

🙂

 

Apr 5, 2018

I had a great interview with Nigel Moore from My Technology Business (The Tech Tribe).

Nigel Moore

Nigel joins us from an hour north of Sydney, Australia. He tells us the story of how he sold his managed service business AND maximized the price by creating standardized processes. Great line from this interview: When you move the sale from simply acquiring clients to a strategic buy, then the prices goes way up!

Last year Nigel launched the “Tech Tribe” community – officially My Technology Business. His community provides a wide variety of resources, including video trainings and downloadable templates. In this interview, Nigel walks through one of his favorite forms – a client screening to determine whether or not it’s worthwhile to take on a client.

. . . Plus stories and a lot more. Enjoy!

 

Links Mentioned:

Web Sitewww.mytechnologybusines.com

Membership Info: www.thetechtribe.com

Special Offer: www.thetechtribe.com/karl – including a speed coaching call!

 

Check out the interview here:

This interview is 30 minutes.

Listen to the Podcast

ListenNowGuy

🙂

 

Mar 29, 2018
Harry Brelsford

Harry Brelsford

In this SMB Community Podcast, Harry Brelsford from SMB Nation gives us an update on the latest and greatest from his world.

Highlights include the Spring SMB Tech Talks (Topics include Blockchain and Bitcoin), Life-long learning, new analytics courses from Microsoft, and an update on “Pivot” marketing program.

Harry finishes off with a quick summary of his hottest five tips for marketing online in the SMB Community.

 

Links Mentioned:

Web Site:  www.smbnation.com

SMB Tech Talks: http://unbouncepages.com/msptechtalkspring2018/

 

Check out the interview here:

This interview is 30 minutes.

Listen to the Podcast

ListenNowGuy

🙂

 

Mar 25, 2018

If you’ve attended an ASCII Success Summit in the last few years, I’m sure you’ve run into Herman Pool from Vertical Axion (www.verticalaxion.com).

If you haven’t attended an ASCII Sucdess Success Summit – You Should! Visit asciievents.com for more info.

Vertical Axion helps Managed Service Providers with a variety of marketing programs, including building customized web sites. They also provide syndicated content for your web site – and promote those posts on Twitter, Facebook, and LinkedIn. They also help with SEO. In this interview, Herman talks about some of the pitfalls small businesses find with SEO.

Herman also has a great book called One Hour Marketing. I’ve linked to his site so you can find out more.

Best advice snippet: Don’t build your Internet presence on Facebook!! That’s like building on rented land. :-O

 

Links Mentioned:

Web Site:  www.verticalaxion.com

Herman’s Personal Web Site: www.hermanpool.com

 

Check out the interview here:

 

This interview is 30 minutes.

Listen to the Podcast

ListenNowGuy

🙂

 

Mar 15, 2018

I had a great chat with my friend Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. We covered a broad range of future-looking topics – and how they might affect us in the small business space. Dave is an author and former managed service provider.

Note: This is NOT a vendor-centric podcast. Dave is a tremendous thought leader in our community and I’m always happy to catch up with him and talk about where he sees the world of technology headed.

Enjoy the video – and see why Dave has the title Senior Director MSP Evangelism! Also, connect with Dave on social media. All his links are on his about.me page at www.davesobel.com.

 

Links Mentioned:

Web Sitewww.davesobel.com

Article: The Perpetually Valuable MSP – www.solarwindsmsp.com/resources/wp-perpetually-valuable-msp

Book: Flash Foresight by Daniel Burrus

 

Check out the interview here:

 

This interview is 30 minutes.

Listen to the Podcast

ListenNowGuy

🙂

 

Mar 2, 2018

I caught up with Michael Siggins, founder and Publisher of ChannelPro Magazine. In addition to covering a bit of the history of ChannelPro magazine, Michael gives us some great information about the ChannelPro events and other resources.

Two cool topics we touched on include the State of the Channel research that was recently released (see link below) and the new IoT Playbook (also linked below). One cool stat from the State of the Channel report is that 44% of MSPs are bringing in more revenue than they did in the previous year. Folks are also broadening their scope and making money with security, IoT, and other offerings.

The IoT (Internet of Things) Playbook is a new resource from ChannelPro to help you learn about the Internet of Things and figure out how to profit from IoT. After all, $1.4 Trillion is expected to be spent on IoT. That’s so big, it can’t all be in the enterprise. There’s plenty of money in the SMB space: How will you get your share?

Side Note: I am doing a three out event before the ChannelPro SMB Forums. I’m bringing my SMB Roadshow to the ChannelPro pre-day. Check out the ChannelPro links below or visit www.smbroadshow.com.

 

Links Mentioned:

Web Sitewww.channelpronetwork.com

ChannelPro Events – www.ChannelProForum.com

2018 State of The Channel Research – www.channelpronetwork.com/article/2018-state-channel-survey-stepping-toward-future-it

IoT Playbookwww.iotplaybook.com

Other great publications from EH Media, the publisher of ChannelPro:

 

Check out the interview here:

 

This interview is 30 minutes.

Listen to the Podcast

ListenNowGuy

🙂

 

Feb 28, 2018

A few weeks ago I announced a public “SMB IT Community” meeting, which was held Monday February 26th.

Here’s the original announcement so you know the set-up here:

http://blog.smallbizthoughts.com/2018/02/hear-ye-hear-ye-attend-live-community.html

That meeting was recorded and here it is.

 

This meeting is about 60 minutes.

🙂

 

Feb 25, 2018

Joshua Liberman is a well known member of the SMB IT Community. In addition to writing for ChannelPro and other magazines, you may recognize him as the guy taking pictures at several shows, including ASCII and SMB Techfest.

Josh owns Net Sciences in Albuquerque, NM. They are an MSP with a strong focus on security. Luckily, Josh also makes presentations to IT Pro conferences. I’ve seen him present in the U.S. and Australia. That’s when I decided I should interview him.

Here Josh talks about the challenges and opportunities for installing, configuring, and upselling firewalls. (Hint: Starting in the mid-range can be a great place to start.)

Josh’s team has a thorough checklist for firewall setups. If you need help, he is willing to assist. Contact him at NetSciences.com.

Best Comment: If you’re in this business, you’re in security, whether you realize it or not.

 

Link:

Web Site: www.netsciences.com

 

Check out the interview here:

 

This interview is 30 minutes.

Listen to the Podcast

ListenNowGuy

🙂

 

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