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SMB Community Podcast by James Kernan

Focused 100% on IT Service Providers and SMB IT Consultants. The SMB Community Podcast is produced by Karl W. Palachuk and the Small Biz Thoughts Technology Community. Dedicated to the success of every IT professional. Episodes drop every Thursday. Hosts include Karl W. Palachuk, Amy Babinchak, and James Kernan.

Dec 20, 2018

This SMB Community Podcast is the sixth in a six-part series entitled Go To Market with Remote Support Service, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP.

Dave starts out this episode focusing on using the Take Control tool as a way to differentiate yourself from other service providers....


Dec 13, 2018

This SMB Community Podcast is the fifth in a six-part series entitled Take Control and the Customer Experience, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP.

In this episode, we touch on many features of the Take Control tool designed to help you improve and manage the Customer Experience with...


Dec 6, 2018

This SMB Community Podcast is the fourth in a six-part series entitled Episode IV: A New Hope for Security, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP.

As you might imaging, the Take Control application from SolarWinds MSP has lots of security built in. In particular, we talk about all the...


Nov 29, 2018

This SMB Community Podcast is the third in a six-part series entitled Successfully Implement Your Cloud Service Bundle, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP. For six episodes, we’re talking about how to get the most out of your remote control tools – and make more money.

I really...


Nov 15, 2018

This SMB Community Podcast is the second in a six-part series entitled Break-Fix vs. Managed Services, with Dave Sobel, Senior Director of MSP Evangelism at SolarWinds MSP.

For six weeks, we’ll be talking about how to get the most out of your remote control tools – and make more money.

Right off the bat, you might...