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SMB Community Podcast by James Kernan

Focused 100% on IT Service Providers and SMB IT Consultants. The SMB Community Podcast is produced by Karl W. Palachuk and the Small Biz Thoughts Technology Community. Dedicated to the success of every IT professional. Episodes drop every Thursday. Hosts include Karl W. Palachuk, Amy Babinchak, and James Kernan.

Nov 26, 2020

Karl caught up with Chris Timm from Sondela Consulting. Chris has a long history in the SMB IT community. He is a former MSP owner and spent a few years at Autotask.

Today Chris is a coach and thought leader around making the most of your PSA. He runs a podcast with Rayanne Buchianico at Check it out!

But our focus here is Chris's new book! PSA Profitability is available on Amazon and Kindle. The link is

Here Tim gives us some great advice about picking the right PSA for your business. Like many software packages, the right tool for one company is not the right tool for all companies. A good PSA with be customizable for your procedures and processes.

Chris is a huge advocate of tracking all time in the PSA. But, at the same time, he says that you shouldn't buy a PSA if all you need is a ticketing system. If you need a ticketing system, go buy one. A PSA is a much bigger-picture tool. Yes, it includes a ticketing module. But it's a lot more than that.

Overall, a great conversation.

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