Preview Mode Links will not work in preview mode

SMB Community Podcast by James Kernan

Focused 100% on IT Service Providers and SMB IT Consultants. The SMB Community Podcast is produced by Karl W. Palachuk and the Small Biz Thoughts Technology Community. Dedicated to the success of every IT professional. Episodes drop every Thursday. Hosts include Karl W. Palachuk, Amy Babinchak, and James Kernan.

Oct 9, 2015

The first person I grabbed at SMB Nation was Robert Crane from CIA Ops – Robert presented a great demonstration on using live data to create meaningful information for clients.

Robert Crane

Robert Crane

Microsoft’s PowerBI is a business intelligence. Robert showed how to analyze data from a variety of sources. Once you have an Office 365 login, you can add this product and it will be just another app on your portal.

In this interview, Robert covers a lot of territory about getting started with data analysis, including some notes about mashing up client data with public databases. The really good news is that these tools are readily available to your clients for no additional cost. He also talks about the huge public databases you can access. And of course everyone has web data. Some clients have data on sales trends and other internal processes.

The one thing that’s very clear from this interview: Technology is not enough! You need to help your client with their business.

Find out more and follow Robert at and on his blog at You can also follow him on Twitter at @directorcia.

Chip Reeves

Chip Reeves

Chip Reeves from Bigger Brains had a table to promote online training.

In addition to providing training that you can resell to your clients, Chip announced “Bigger Brains Tech” in association with SMB Nation. For $99, you can give your technicians access to a series of training specifically for IT Pros. The first training is on network basics. A training on HIPAA will be released later this month, and troubleshooting course after that.

Now you can get great training yourself, in addition to raising money selling training to your clients!

More information at


Joel Zaidspiner

Joel Zaidspiner

Finally I chatted with Joel Zaidspiner from ChannelPro Network.

He covered what’s in the ChannelPro magazine and how to subscribe for free.

We also talked about the big ChannelPro SMB Forum coming up November 3rd in Neward, NJ. (Details at As always, that event will feature great content that you can take home and use right away. I am honored to be a speaker there.

If you register for the big ChannelPro SMB Forum in New York, mention me and you will receive 100% of your registration fee back when you attend the event.

Of course you can find out more about ChannelPro magazine at


Listen Now:

Listen to the Podcast.