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SMB Community Podcast by James Kernan

Focused 100% on IT Service Providers and SMB IT Consultants. The SMB Community Podcast is produced by James Kernan and Kernan Consulting. Dedicated to the success of every IT professional. Episodes drop every Thursday. Hosts include Karl W. Palachuk, Amy Babinchak, and James Kernan.

Oct 31, 2024

This week, host James Kernan speaks with David Sims, founder of Security First IT, regarding navigating HIPAA from the lens of MSP business ownership.

About David Sims

Since 1998, David is an experienced IT and cybersecurity professional who specializes in healthcare security and compliance. With over two decades of...


Oct 24, 2024

Returning to the podcast, host James sat down with Tim Fitzpatrick from Rialto Marketing. Topics include defining your processes, establishing your onboarding, and identifying your competitive advantage in the markets you serve.

About Tim Fitzpatrick

Tim is the President of Rialto Marketing, a company that provides...


Oct 17, 2024

Christopher Barber - Cheaper Than a Geek

https://www.linkedin.com/in/christopherjbarber/

Host Karl had a great chat with Christopher Barber from Cheaper Than a Geek in Maryland. Topics include networking for client attraction, and using Chambers of Commerce to spread a wide net that brings in new clients for...


Oct 11, 2024

Hosts James and Amy sit down this week to discuss difficult situations where the customer will not take your prosposal or recommendation

 

1.) MSP Question of the week:  What happens if you customer won't take your recommendation?

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2.) Notes On The News 

  1. Safety around AI:


Oct 3, 2024

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Hosts James and Amy discuss pricing and the question around discounts for certain clients.

 

1.) MSP Question of the week:  Should you discount your price to win the deal? 

 " The bitterness of poor quality lingers long after the sweetness of a cheap price is forgotten."
- Benjamin Franklin –

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2.) Notes On The...