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SMB Community Podcast by James Kernan

Focused 100% on IT Service Providers and SMB IT Consultants. The SMB Community Podcast is produced by James Kernan and Kernan Consulting. Dedicated to the success of every IT professional. Episodes drop every Thursday. Hosts include Karl W. Palachuk, Amy Babinchak, and James Kernan.

Oct 31, 2019

I interviewed Ahin Thomas, Vice President of Backblaze. He describes himself as "A former bartender, songwriter and hand model."

Ahin previously worked as director of eCommerce at Sears Holdings, was the co-founder and CEO of Vintners' Alliance, and was the head of marketing for Symphony Commerce.

In this interview,...


Oct 17, 2019

I interviewed Keith Gillette, founder of TaskTrain, a new documentation tool for checklists and procedures. He describes TaskTrain as "A practical tool to scale your business by eliminating avoidable errors & increasing operational efficiency.

Keith Gillette is a "process pragmatist" and Founder/CEO of TaskTrain, a...


Oct 13, 2019

I had a great chat with my old friend Nigel Moore from Australia about his new book, Package Price Profit.

(You can buy it on Amazon in paperback or Kindle edition.)

This book is a great overview of pricing and bundling options in the IT service industry. I particularly love his analogy about so-called All You...


Oct 10, 2019

I had a great chat with my old friend Nigel Moore from Australia about his new book, Package Price Profit.

(You can buy it on Amazon in paperback or Kindle edition.)

This book is a great overview of pricing and bundling options in the IT service industry. I particularly love his analogy about so-called All You Can Eat:...


Oct 4, 2019

This is a great interview with Jennifer Fields of ASTEK Marketing. I have worked with Jennifer for 2+ years now. She’s the real deal.

ASTEK Marketing is based in Kenosha, WI. They have an office there for doing call-downs and follow-ups on the marketing services they provide.

ASTEK specializes in marketing for MSPs:...