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SMB Community Podcast by Karl W. Palachuk

Focused 100% on IT Service Providers and SMB IT Consultants. The SMB Community Podcast is produced by Karl W. Palachuk and the Small Biz Thoughts Technology Community. Dedicated to the success of every IT professional. Episodes drop every Thursday. Hosts include Karl W. Palachuk, Amy Babinchak, and James Kernan.

Oct 4, 2018

This SMB Community Podcast features my brother Manuel, discussing his new Agile Service Delivery philosophy and training.

Basically, Agile Service Delivery applies the principles of “agile” to the industry of managed services. As Manuel says, we stop managing people and start managing the work.

One of the big weaknesses of old-school service delivery is that MSPs are taught to schedule, schedule, schedule until the schedule is full. The problem with that is, the schedule turns out to be a huge line of dominoes, stacked and ready to fall. When the schedule is packed so tight that it squeaks, it only takes one small problem to mess up the whole day – and potentially the week.

Agile Service Delivery takes a different approach, based on priorities rather than schedules.

The best news, according to Manuel, is that you don’t need a new PSA or other tools. You already have the tools you’ll use. It’s your processes that need to change!

Check out all the details in the interview below.

Manuel also announced his new Agile Service Delivery master class. See details on that site.


Web Site:

Coaching Site:


Agile Service Delivery


Watch the video podcast:

This interview is 30 minutes.

Listen to the Podcast.