Feb 13, 2025
Overview:
In this episode of the SMB Community Podcast, hosts James
Kernan and Amy Babinchak discuss the transformative impact of AI on
MSP sales and efficiency, emphasizing AI's potential to double
market size and help MSPs manage new applications. Amy announces
the start of her new AI class. This episode also delves into recent
tech industry news, including the U.S. Department of Justice's
intervention in the HPE and Juniper deal, changes in Ingram Micro's
leadership, Dell's policy on employee location, and CrowdStrike's
efforts to recover its reputation. This week's 5 Minutes with a
Smart Person special guest, Melissa Hockenberry from First Things
First Training and Consulting, shares insights on customer
retention and how her company customizes training to enhance client
experiences.
Chapter Markers:
00:00 Introduction
to SMB Community Podcast
00:52 Hosts'
Morning Banter
01:35 MSP
Question of the Week: AI in Sales
03:32 AI's
Impact on MSPs
10:15 Industry
News Highlights
13:04 Dell's
Return to Office Policy
20:03 CrowdStrike's
Comeback
21:37 Intel's
Potential Takeover
24:14 5 Minutes
with a Smart Person: Melissa Hockenberry on Training
39:23 Upcoming
Events and Engagements
41:26 Final
Thoughts and Farewell
New Book Release:
I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This
collection brings together 15 of the nation's top minds in
cybersecurity, sharing real-world solutions to combat today's most
pressing threats.
Whether you're an MSP, IT leader, or simply passionate about
protecting your data, this book is packed with expert advice to help you stay
secure and ahead of the curve.
Available now on Amazon!
https://a.co/d/f2NKASI
Sponsor Memo:
Since 2006, Kernan Consulting has been through over 30
transactions in mergers & acquisitions - and just this past year,
we have been involved in six (6).
If you are interested in either buying, selling, or
valuation information, please reach out.
There is alot of activity and you can be a part of
it.
For more information, reach out at kernanconsulting.com