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SMB Community Podcast by James Kernan

Focused 100% on IT Service Providers and SMB IT Consultants. The SMB Community Podcast is produced by Karl W. Palachuk and the Small Biz Thoughts Technology Community. Dedicated to the success of every IT professional. Episodes drop every Thursday. Hosts include Karl W. Palachuk, Amy Babinchak, and James Kernan.

Dec 16, 2021

Host Karl talks with Scott Sandland from, a company that is developing smart "AI" software that will help counselors address some tough emotional issues. Scott started out focusing on teen suicide and has built up systems from there.

Scott is the former world's youngest hypnotherapist. A few companies (and decades) later he is the CEO of a company focusing on artificial empathy and strategic linguistics. As a former executive director and CEO of a mental health clinic and longtime technologist, he has experience leading purpose driven organizations. He has been published in numerous peer-reviewed journals, Psychology Today, Forbes, and Entrepreneur Magazine.

Scott has presented his AI work at the United Nations AI for Global Good Conference and is a frequent guest lecturer at various universities.

Here we dig into AI chatbots that are attempting to do good things - with empathy and strategy. We also dig into some of the current issues with AI and ethics.

Scott's company builds and has patented an AI system optimized for effective communication skills, active listening, and strategic responses to help people increase motivation towards a desired outcome.

Acknowledging that this is a very difficult chore and it could be very dangerous to get it wrong.



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