I was very pleased to catch up with Amy Babinchak - One of the new hosts for this podcast - and talk about employee training.
This podcast grew out of a series of private emails we exchanged, which grew from an unrelated topic.
Here Amy spells out how she helps employees gain knowledge on new technologies while helping to create consistent processes across all technicians. She also talks about the regular meetings they have in-house, which improve training and build culture at the same time.
As a side benefit, Amy gives lots of advice along the way that demonstrate how she has built a very successful IT service business with no office and almost zero overhead.
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