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SMB Community Podcast by Karl W. Palachuk

Focused 100% on IT Service Providers and SMB IT Consultants. The SMB Community Podcast is produced by Karl W. Palachuk and the Small Biz Thoughts Technology Community. Dedicated to the success of every IT professional. Episodes drop every Thursday. Hosts include Karl W. Palachuk, Amy Babinchak, and James Kernan.

Jul 22, 2021

Building an “Operating System” for your Business

Brett Jaffe is a strategic coach and advisor for IT professionals. Host Karl caught up with him to discuss the topic of creating a business operating system.

Over a period of 25 years, Brett has built and sold three companies (including an MSP, cloud reseller, and...


Jul 15, 2021

Host Karl interviewed Ali Imran from Boundless Digital. Boundless Digital provides a system for Managing Cisco Meraki Organizations.

With the Boundless Digital service, one engineer can do the work of many, including automate the deployment, troubleshooting, and overall administration of Meraki organizations.

Imran is a...


Jul 8, 2021

Host Karl interviews Frances Moore from Inbay Ltd.

Inbay provides more than just a "back office" NOC or SOC: They can provide almost all of your remove support. We discuss everything from hourly support to outsourcing major projects.

Frances Moore is Marketing Director of Inbay Ltd, bringing more than 12 years of...


Jul 1, 2021

Colin Knox, founder of Passportal, has launched a new venture called Gradient MSP. Gradient MSP is launching the first module of their data intelligence platform, focused on data hygiene and cleaning up all the dirty data that has accumulated in MSPs PSA solution.

Colin has spent the past 20 years deeply embedded in...


Jun 24, 2021

Host Karl talks with Alan Rihm from CoreDial - www.coredial.com.

CoreDial is a leading provider of high-quality and scalable cloud communications, contact center, and video collaboration to more than 32,000 businesses. The company’s solutions are quickly and easily auto-provisioned through its CoreNexa™ platform,...