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SMB Community Podcast by James Kernan

Focused 100% on IT Service Providers and SMB IT Consultants. The SMB Community Podcast is produced by Karl W. Palachuk and the Small Biz Thoughts Technology Community. Dedicated to the success of every IT professional. Episodes drop every Thursday. Hosts include Karl W. Palachuk, Amy Babinchak, and James Kernan.

Nov 18, 2012

While hanging out in the PacketTrap booth, the talk turned to an interesting product combination that surprised me. Geoff Parker from PacketTrap tells me that a number of partners came by the booth and mentioned that they use these tools together.

Geoff Parker PacketTrapHmmm . . . aren’t they both RMM tools? Well, yes, but they each have...


Nov 18, 2012

Interview with Erinn Davis, Community Manager for ConnectWise, Labtech, and Quosal

Erinn Davis is one of the hardest working people I ran into at IT Nation. We grabbed an empty boardroom to talk about these three products and her role connecting with the community. The “Community Team” currently has 12 people. They...


Nov 18, 2012

ChannelEyes is now in its second year and Jay McBain was on the floor at IT Nation to talk to vendors about connecting with partners.

Karl Palachuk and Jay McBainAccording to Jay, most MSPs work with an average of eight vendors, and yet they are overwhelmed with the information flooding from vendors to partners. Jay explains the mobile “Channel...


Nov 17, 2012

Kim’s cloud display was very clever. In fact, it caught my eye and I had to take a picture. Then, of course, I turned on the microphone to ask what they do.

Kim Mann IntegralIntegral is a “full IT solution provider.” They were recruiting partners to resell their managed service offerings, including cloud services and hosting/colo...


Nov 17, 2012

I dropped by the Symantec booth at IT Nation and had some fun horsing around with Anne Stobaugh and Dal Gemmell. They brought me up to speed with some of the latest programs at Syamantec.

Dal Gemmell, Karl Palachuk, Anne StobaughAnne made a point that Symantec is trying to be very MSP friendly. They offer a monthly subscription buying program AND promised...