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SMB Community Podcast by James Kernan

Focused 100% on IT Service Providers and SMB IT Consultants. The SMB Community Podcast is produced by Karl W. Palachuk and the Small Biz Thoughts Technology Community. Dedicated to the success of every IT professional. Episodes drop every Thursday. Hosts include Karl W. Palachuk, Amy Babinchak, and James Kernan.

Nov 19, 2012

I always like catching up with Dan Wensley from Level Platforms. Dan makes a point of starting out this interview with a ringing endorsement of the IT Nation conference.

LPI Working the CrowdLevel Platforms recently added helpdesk and NOC support for MSPs. The phones are answered in North America – primarily in Ottawa, Ontario. The...


Nov 18, 2012

My friend Nancy Hammervik is the Senior Vice President, Industry Relations at CompTIA. On November 9th she was awarded a Bronze Stevie Award as “Female Innovator of the Year – Government or Non-Profit – 11 to 2,500 Employees.”

The Stevie Awards were created to honor and generate public recognition of the...


Nov 18, 2012

Alan McDonald is President and CTO of Xilocore.

Alan McDonaldXilocore is a “business continuity and disaster recovery” company focused value added resellers. The develop entire disaster preparedness plans that can be added to managed service offerings.

In addition to simply having a business continuity plan, Alan talks about...


Nov 18, 2012

While at IT Nation last weekend, I grabbed Kent McNall, CEO of Quosal for a quick interview. This “killer combo” of products is one of the most impressive things I saw over the weekend.

Quosal's booth at IT NationQuosal was one of the highlighted products in Arnie Bellini’s keynote speech. Kent gave us some of the details about how Quosal...


Nov 18, 2012

One of the fun people I don’t get to see enough is Ian Watkins from the UK. He has been using ConnectWise for seven years.

Ian WatkinsI caught up with Ian as he was in line to get into one of the breakout sessions. So we recorded this podcast in the hallway.

He gives us his perspective on the data protection issues...