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SMB Community Podcast by James Kernan


Focused 100% on IT Service Providers and SMB IT Consultants. The SMB Community Podcast is produced by Karl W. Palachuk and the Small Biz Thoughts Technology Community. Dedicated to the success of every IT professional. Episodes drop every Thursday. Hosts include Karl W. Palachuk, Amy Babinchak, and James Kernan.

Feb 12, 2020

I was very pleased to catch up with Amy Babinchak - One of the new hosts for this podcast - and talk about employee training.

This podcast grew out of a series of private emails we exchanged, which grew from an unrelated topic.

Here Amy spells out how she helps employees gain knowledge on new technologies while helping to create consistent processes across all technicians. She also talks about the regular meetings they have in-house, which improve training and build culture at the same time.

As a side benefit, Amy gives lots of advice along the way that demonstrate how she has built a very successful IT service business with no office and almost zero overhead.

 

Links:

Check out my Facebook group: https://www.facebook.com/groups/ThirdTier
– This is my ransomware and security group. Private and on-topic always.


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